What our clients say
What our clients say
Our clients are our strongest advocates
In our most recent client satisfaction survey, we achieved a Net Promoter Score of 73, reflecting strong advocacy from clients and their willingness to recommend Hampden & Co.
“Business and personal banking done the way it should be. Starting with an account manager and his team who take the time to get to know their clients’ banking needs and business. For Sentinel, this means getting urgent global multi-currency transactions executed flawlessly and swiftly with a single point of contact at the bank. It is not uncommon for an urgent email sent out of hours to be answered by John’s team and even on occasions a member of his team going above and beyond to support Sentinel’s banking needs.”
“I moved my business account to Hampden & Co and they have changed my life. I no longer get frustrated with computer voice recognition, sitting in a queue, or being locked out of my account and spending hours of my life trying to talk to an actual person. Hampden & Co are amazing! I ring and the phone gets answered and the team are so easy to deal with.”
“It’s five years today since my account was opened. Definitely something to celebrate. Five years of immaculate, faultless, perfect service run by friends. How many people can say that about their bankers?”
“I do not do this very often but I’m dropping you a line to express my thanks for the excellent customer service that I have experienced for many years with Hampden & Co. I bank with you, as do my family and my property company. At every turn we encounter efficiency, speed and politeness - commodities long forgotten by the high street banks.”
“Hampden & Co is unlike any bank. The level of professionalism, genuine kindness and discretion is by far the biggest asset the bank has. It's employees including my banker and his team have been 100% supportive of my bank needs.”
“The customer service is excellent - all the staff are very friendly and respond to any of my problems promptly and professionally.”
“The first bank I have come across (in both a business and personal capacity) that took a considered view of my overall financial situation. Exceptional advice and customer care from my banker and subsequently, really responsive and helpful support from his assistant. Both are super engaging - and my sense is that Hampden & Co will be a trusted partner going forward.”
“Really efficient, helpful and friendly. Prepared to think 'outside of the box' which is vital in many cases.”
“Helpful service, simple to use on-line facility and it is nice being a person rather than just a number having to go through a call-centre. Banking as it should be!!”
“The 1:1 service, helpfulness and efficiency are unbeatable.”
“I cannot recommend Hampden & Co more highly. It is the first time I have ever had a banker who is genuinely 'in your corner'.”
“Hampden & Co relationship managers are genuinely close to their customers. They are not ‘card scoring’ decision makers who you never meet or see.”
“I felt very safe in her hands as I tried to borrow money. She was very professional, answered all my questions clearly and most importantly to me, communicated regularly explaining what was happening. Due to her service I am intending to move my accounts once I settle into my new home.”
Outstanding Private Bank UK - Domestic client 2022 winner
Private Bank of the Year – UK 2022 winner
Outstanding Private Bank UK - Domestic client 2021 winner
Outstanding Private Bank UK - Domestic client 2020 winner
Spear's wealth management awards 2018 winner
