Working with us

Join our team

As a growing and ambitious company with an inclusive culture, we seek people to join our team who share our values. To deliver the exceptional levels of service we expect, our colleagues think of our clients, take ownership of their responsibilities and work together to deliver at pace. We call this ‘The Hampden Way’.

In return, we offer exciting career opportunities through professional and personal development, within a challenging and supportive environment. We also offer an excellent range of employee benefits.

Meet our people

Current vacancies

Reporting to the Chief People Officer, the People Partner role will be responsible for three key areas within our Bank; learning, performance, and career development. The People Partner will lead across these three projects and play a crucial role in designing, implementing, and managing comprehensive solutions and options to support our colleagues.

This role is suited to you if you are passionate about playing an important role in shaping the experience that our people have working at Hampden & Co.

To be successful in the role you will be / have:

  • CIPD Associate / Chartered membership.
  • Experience of working in financial services / banking / regulated environment would be desirable but not essential.
  • Excellent communication and interpersonal skills, with the ability to engage and inspire colleagues at all levels.
  • Self-sufficient, proactive, and driven.
  • Experience and passion for the performance development of colleagues and using technology to enhance performance development experiences.
  • Experience and passion for the learning and development, and career development of colleagues at all levels.
  • Experience in designing and delivering successful learning and development programmes.
  • The ability to assess learning needs, develop effective curriculum, and measure programme success.
  • Experience of using learning management systems and other relevant technologies.

Some of your main responsibilities and duties will be to:

Learning & Development

  • Create learning and induction journeys for regulated as well as non-regulated roles.
  • Develop and implement learning strategies that align with the Bank's business goals and objectives and foster a culture of professional and personal development.
  • Collaborate with business leaders to identify learning needs and design tailored programmes for various teams within Hampden & Co.
  • Design and deliver engaging learning sessions, workshops, and e-learning modules to address both technical and relational development.
  • Evaluate the effectiveness of learning programmes through feedback, assessments, and key performance indicators.
  • Foster a culture of continuous learning and development by promoting available resources and encouraging participation in relevant programmes.
  • Partner with external learning providers and industry experts to bring specialised learning and development opportunities to the Bank.

Performance Development

  • Elevate and embed our goal setting and performance development process.
  • Collaborate with people managers to identify performance development opportunities and implement strategies for success.

Career Development

  • Create and embed a career development framework which includes role profiles and career pathways.
  • Help our people create visibility around future career prospects.
  • Facilitate career development discussions between colleagues and managers.
  • Identify growth opportunities within the bank and assist line managers and colleagues in creating development plans.

The Training & Competency Manager plays a pivotal role in ensuring the continuous development and adherence to regulatory standards within Hampden & Co. The primary objective of the role is to design, implement and manage a comprehensive Training & Competency framework and learning programmes that enhance the skills, knowledge, and compliance of bank employees.

Based in either Edinburgh or London on a permanent basis, the Training & Competency Manager ensures the bank's workforce is well-equipped, compliant and continuously improving.

This role requires a proactive individual who can navigate complex regulatory landscapes while fostering a culture of continuous learning, competence, and adherence to best practices within the organisation.

The ideal candidate for the role will have:

  • Proven experience in training and competency management within the financial industry, preferably in a regulated environment.
  • CEMAP or equivalent
  • Knowledge and experience of financial regulations (including SM&CR) and compliance requirements.
  • Strong project management and organisational skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with a keen attention to detail.
  • Ability to work independently and collaboratively.
  • Adaptability to a dynamic regulatory environment.
  • Hands-on delivery focused, as well as ability to design and implement the strategic framework and plan for T&C.
  • Commitment to fostering a culture of compliance and continuous learning.

Main responsibilities / key duties:

  • Stay abreast of all relevant financial regulations, industry guidelines, and practice.
  • Develop and update training materials to reflect changes in regulations.
  • Ensure that training programmes align with regulatory standards and promote a culture of compliance and learning within the bank.
  • Manage the annual training and competency certification process across the bank.
  • Collaborate with various departments to identify training needs based on regulatory requirements and organisational objectives.
  • Design and develop training programmes, workshops, and learning resources to address identified needs.
  • Implement effective onboarding programmes for new hires to ensure a solid understanding of regulatory compliance.
  • Designing product knowledge training and tests for client-facing roles as part of our Consumer Duty requirements.
  • Documenting and streamlining effective training & competency learning paths for colleagues.
  • Establish and maintain a competency framework for all relevant roles within the bank.
  • Conduct regular assessments to evaluate employees' competency levels and identify areas for improvement.
  • Provide feedback and recommendations for individual development plans based on competency assessments.
  • Coordinate and deliver training sessions, ensuring effective knowledge transfer.
  • Utilise a variety of training methods, including e-learning, workshops, and simulations, to cater to different learning styles.
  • Monitor the effectiveness of training programs and make continuous improvements based on feedback and evaluation results.
  • Maintain accurate records of employee training and competency assessments.
  • Generate regular reports to track the progress of training initiatives and highlight areas that may need attention.
  • Ensure that documentation meets regulatory audit standards.
  • Work closely with stakeholders across the business to ensure a cohesive approach to training and competency management.
  • Collaborate with stakeholders as required to design and embed processes delivering good client outcomes.
  • Communicate changes in regulatory requirements and their impact on training to relevant stakeholders.
  • Foster a culture of continuous learning and development throughout the organisation.

The purpose of this role is to manage multiple credit propositions simultaneously from sanction to drawdown. This includes production and perfection of all necessary facility and security documents.

The ideal candidate for the role:

  • Chartered Banker qualification or equivalent.
  • Awareness of requirements for perfecting security subject to the laws of England & Wales and/or Scotland.
  • Awareness of the relevant UK regulations including CCA and MCOB.
  • Good knowledge of banking systems and controls.
  • Good organisational and time management skills.
  • Excellent attention to detail.
  • Ability to work accurately under pressure and meet deadlines.
  • Ability to organise workloads and priorities effectively.
  • Strong communication and team working skills.
  • A strong level of computer literacy and excellent keyboard skills.

Main responsibilities / key duties:

  • Analysis of all types of credit propositions to ensure compliance with relative laws and regulation as they apply.
  • Prepare all types of facility and security documentation and administer through to completion.
  • Instruction of and liaison with external legal advisors.
  • Establish and maintain good relationships with Private Bankers and external legal advisors.
  • Ensure exceptional client service is maintained and Service Level Agreements (SLAs) are met.
  • Ensure all work is processed to the highest standard and in accordance with the Bank’s procedures.
  • Provide advice, guidance and support to team members commensurate with knowledge and experience.

We are recruiting for a Client Services Analyst to join our Banking Operations team based in Edinburgh.

The purpose of this role is to ensure the timely and accurate processing of client data and transactions, ensuring that excellent client service is provided and the expectations of Hampden & Co clients are met.

The ideal candidate for the role will:

  • Excellent organisational and time management skills.
  • Ability to work accurately under pressure and meet deadlines.
  • Strong attention to detail.
  • A strong level of computer literacy and keyboard skills.
  • Self-starter and team player.
  • Desire to learn and enhance skills and knowledge.
  • Experience and knowledge of banking processes or similar is desirable (but not essential).
  • Experience in a similar role is desirable (but not essential).

Main responsibilities / key duties:

  • Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Unprocessed items handling and cheque management.
  • Current Account Switch Service
  • Cards administration, including disputes and fraud.
  • Digital Banking administration
  • Helpdesk service
  • Ensure Service Level Agreements are met.
  • Participate in project and change activities relevant to the team and the department.
  • Provide support and temporary absence cover for colleagues.
  • Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

We are hiring a Payment Services Analyst to join our Banking Operations team based in Edinburgh.

The purpose of the role is to ensure the timely and accurate processing of client data and transactions in the payments process. In this role, you will ensure that excellent client service is provided and the expectations of Hampden & Co clients are met.

The ideal candidate for the role will:

  • Excellent organisational and time management skills.
  • Ability to work accurately under pressure and meet deadlines.
  • Strong attention to detail.
  • A strong level of computer literacy and keyboard skills.
  • Self-starter and team player.
  • Desire to learn and enhance skills and knowledge.
  • Experience and knowledge of banking processes or similar is desirable (but not essential).
  • Experience in a similar role is desirable (but not essential).

Main responsibilities / key duties:

  • Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Processing of clients’ payment instructions
  • Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
  • Reconciliations
  • Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
  • Fraud prevention measures for all payment types and transactions
  • Ensure Service Level Agreements are met.
  • Participate in project and change activities relevant to the team and the department.
  • Provide support and temporary absence cover for colleagues.
  • Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

The purpose of this role is to supervise a team responsible for the timely and accurate processing of client data and transactions in the payments process. The role holder will ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.


The ideal candidate for the role will:

  • Experience and knowledge of banking processes.
  • Experience and knowledge of relevant UK regulations and directives as they apply to banking operations or similar operational functions.
  • Experience of delivering excellent client service.
  • Excellent communication skills.
  • Excellent attention to detail.
  • Excellent organisational and time management skills.
  • Supervisory experience is desirable.
  • Ability to organise team priorities and workloads effectively.
  • Ability to work accurately under pressure and meet deadlines.
  • Chartered Banker or equivalent qualification is desirable.

Main responsibilities / key duties:

  • Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Processing of clients’ payment instructions
  • Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
  • Reconciliations
  • Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
  • Fraud prevention measures for all payment types and transactions
  • Ensure all work is processed by the team to the highest standard and in accordance with the bank’s procedures.
  • Ensure Service Level Agreements are met.
  • Maintain exceptional client service by enforcing quality and client service standards, analysing, and resolving quality and client service issues, identifying trends, and recommending process, productivity, and systems improvements.
  • Regular review of all relevant policies and procedures to ensure they remain appropriate and continue to comply with all relevant legal, risk and regulatory requirements.
  • Act as a subject matter expert and participate in project and change activities relevant to the team and the department.
  • Deliver coaching and training to colleagues to create personal growth and career opportunities.
  • Provide support and temporary absence cover for line managers and other colleagues.

Benefits

In addition to a competitive salary, we offer:

Holiday

35 days annual leave, including public holidays

Money Pie

Salary exchange pension scheme

Money Trophy

Discretionary variable pay award

Stocks

Discretionary company share option

Family Security

Group Life Assurance scheme

Health Insurance

Private Medical Health Insurance

Health Cash

Health Cash Plan

Contact

Employee Assistance Programme

Maternity Pay

Enhanced maternity pay

Volunteer

Volunteering program

Give as you earn

Give as you earn

Ticket

Season ticket loan scheme

Bicycle

Cycle to Work scheme

Electric Car

Electric Car scheme

Injection Vaccine

Annual flu vaccination

“Our reputation is built on the service we provide to our clients. We seek to recruit and develop people who share our passion for service excellence and who are committed to working together to help our clients achieve their aspirations.”

Career opportunities

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