Working with us
Join our team
As a growing and ambitious company with an inclusive culture, we seek people to join our team who share our values. To deliver the exceptional levels of service we expect, our colleagues think of our clients, take ownership of their responsibilities and work together to deliver at pace. We call this ‘The Hampden Way’.
In return, we offer exciting career opportunities through professional and personal development, within a challenging and supportive environment. We also offer an excellent range of employee benefits.
Our values
Meet our people
Manahil Sheikh
Manahil is a Financial Analyst in our Finance team.
Georgina King
Georgina is a Business Manager working within our banking team based in London.
Crawford Philpot
Associate Banking Director Crawford works in our Edinburgh-based banking team.
Andrew Morgan
Andrew is a Solutions Designer in our Banking Operations team.
Current vacancies
About the role
As a Senior Analyst you will supervise a team responsible for the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.
The main responsibilities of the role include:
- Ensure exceptional client service is maintained across the team, including but not exclusively:
- Unprocessed items handling and cheque management
- Current Account Switch Service
- Cards administration, including disputes and fraud
- Digital Banking administration
- Helpdesk service
- Ensure all work is processed by the team to the highest standard and in accordance with the bank’s procedures.
- Ensure Service Level Agreements are met.
- Maintain exceptional client service by enforcing quality and client service standards, analysing, and resolving quality and client service issues, identifying trends, and recommending process, productivity, and systems improvements.
- Regular review of all relevant policies and procedures to ensure they remain appropriate and continue to comply with all relevant legal, risk and regulatory requirements.
- Act as a subject matter expert and participate in project and change activities relevant to the team and the department.
- Deliver coaching and training to colleagues to create personal growth and career opportunities.
- Provide support and temporary absence cover for line managers and other colleagues.
About you
As a Senior Analyst you will have:
- Experience and knowledge of banking processes.
- Experience and knowledge of relevant UK regulations and directives as they apply to banking operations or similar operational functions.
- Experience of delivering excellent client service.
- Excellent communication skills.
- Excellent attention to detail.
- Excellent organisational and time management skills.
- Supervisory experience is desirable.
- Ability to organise team priorities and workloads effectively.
- Ability to work accurately under pressure and meet deadlines.
- Chartered Banker or equivalent qualification is desirable.
About the role
As a People Advisor you will support the People Partner within five key areas: Learning & Development, Career Development, Performance & Development, Engagement and Leadership Development.
This role will play a pivotal part in enhancing the skills and capabilities of our colleagues, ensuring they have the resources and support needed to excel in their roles and advance their careers.
Learning & Development
- Assist in creating learning and induction journeys for colleagues.
- Help design and deliver e-learning modules and workshops.
- Collaborating with the People Partner to assess training needs and evaluate training effectiveness.
- Support with the implementation of a Learning Management System (LMS) and act as an expert in the system.
- Evaluate the effectiveness of learning programmes by gathering feedback, producing data, and analysing key performance indicators.
- Maintaining up-to-date knowledge of industry trends and best practices in learning and development.
- Manage relationships with external partners and suppliers ensuring the delivery of high-quality initiatives that align with our values and objectives.
Performance & Development
- Support People Partner to embed our Performance & Development process.
- Assist with the design and delivery of skills-based workshops to support great performance and development conversations.
- Support with the implementation of a Performance & Development system and act as an expert in this system.
- Produce reports and data to identify performance trends within the bank and pinpoint development areas.
Career Development
- Support the People Partner with the embedding of a career development framework.
- Work with business areas to update job profiles, ensuring consistency across the bank.
Engagement
- Support with the launch of colleague engagement survey and pulse surveys.
- Produce and analyse data from surveys to identify trends and areas for improvement.
- Collaborate with the People Partner to develop and implement initiatives that enhance colleague engagement.
- Promote a positive and inclusive workplace culture through targeted engagement activities and programs such as wellbeing calendar, annual flu vaccinations and health checks.
- Support leaders and teams to embed our values into day-to-day practices and behaviours.
Leadership Development
- Support People Partner with the design and delivery of Leadership Development Workshops that align with the banks goals and values.
- Support with creation of digital solutions for self-directed learning and continuous improvement.
- Collaborate with leaders to define expectations and gather feedback.
- Measure effectiveness of leadership development initiatives.
About you
Required:
- Team player with strong collaboration skills.
- Creative and self-sufficient with strong attention to detail.
- Driven and proactive with a can-do attitude.
- Sound understanding of Microsoft packages, including Excel, Word, and PowerPoint.
- Ability to produce reports and data and present them effectively.
- Strong presentation skills.
- The ability to influence and negotiate with key stakeholders.
- Relevant experience in a similar role.
Desirable:
- Experience in delivering workshop-style training.
- Experience in designing e-learning modules.
- Experienced admin user in systems such as LMS and Performance Management.
- CIPD qualified.
Interested in working at Hampden & Co?
If you would like to know more about the roles available or about working at Hampden & Co, please contact our People Team.
Benefits
In addition to a competitive salary, we offer:
35 days annual leave, including public holidays
Salary exchange pension scheme
Discretionary variable pay award
Discretionary company share option
Group Life Assurance scheme
Private Medical Health Insurance
Health Cash Plan
Employee Assistance Programme
Enhanced maternity pay
Volunteering program
Give as you earn
Season ticket loan scheme
Cycle to Work scheme
Electric Car scheme
Annual flu vaccination
“Our reputation is built on the service we provide to our clients. We seek to recruit and develop people who share our passion for service excellence and who are committed to working together to help our clients achieve their aspirations.”
Career opportunities
To be kept up to date with career opportunities, follow us on LinkedIn.