Digital banking
Digital banking
Our mobile apps and online banking provide you with the flexibility to manage your accounts and cards at your convenience, complementing the personal service you receive from your banker.
Access your accounts and set up, make and manage payments quickly and easily from your desktop, tablet or smartphone.
You can also enjoy all the benefits of your Hampden & Co Debit or Charge Card using Apple Pay and Google Pay.
What you need
Our banking and card app are available to download to your smartphone from the Apple App Store and Google Play Store. The banking app is required to authenticate logins to online banking and to authorise transactions, helping to keep you safe from fraud.
To register for digital banking, please contact your banker.
Designed for both Apple and Android phones, the app is available to download from your device's store.
Banking app
A mobile app for managing your accounts
Access your accounts
View all your accounts in one place including balances, transactions and statements
Set up, manage and make payments
Arrange one-off, regular and future-dated domestic and international payments, including standing orders
Manage payees
Add, amend and delete your payees
Transfer money
Transfer money between your accounts
Authorise transactions
Authorise your online and mobile banking payments
Authenticate logins
Use the app and your smartphone to authenticate user logins
Contact us
Send messages to your banker
Frequently Asked Questions
To login, you will need to enter the email address we hold for you and the password you set up. You can also set up biometrics such as FaceID to login.
From the homepage, select an account. From the account page, select the transaction you would like to review.
Payees are available when you select ‘Payment’ on your account.
You can set up and manage payments from the Payments icon at the bottom of the homepage.
Select the account you would like more information on and choose ‘Account details’ from the top menu. Here you will find details of your account number, sort code, SWIFT / BIC and IBAN.
You can access your statements by selecting an account from the homepage and choosing ‘Account details’ from the top menu. Click on Statements and the date you require. For older statements, please contact your banker.
To change your settings, select the icon at the top left of the homepage.
To send a message to us, select the envelope icon from the top right of the homepage and select ‘New message’.
Online Banking
Access online banking directly from our website, using the login button above.
View your accounts
Set up, make and manage payments
Manage payees
Add, amend and delete your payees
Transfer money
Set up account alerts
Paperless statements
Contact us
Frequently Asked Questions
To login, you will need to enter the email address we hold for you and the password you set up. You will then need the One-Time-Passcode (OTP) sent to your phone. You must never share an OTP with anyone.
Payees are available when you select ‘Payment’ on your account.
You can set up and manage payments from the Payments icon at the bottom of the homepage.
Select the account you would like more information on and choose ‘Account details’ from the top menu. Here you will find details of your account number, sort code, SWIFT / BIC and IBAN.
You can access your statements by selecting an account from the homepage and choosing ‘Account details’ from the top menu. Click on Statements and the date you require. For older statements, please contact your banker.
To change your settings, select the icon at the top left of the homepage.
To send a message to us, select the envelope icon from the top right of the homepage and select ‘New message’.
Card app
The Hampden & Co card management app allows you to:
Authenticate card purchases
Using your smartphone’s biometric security features – e.g. facial recognition or fingerprint ID
View transactions and balances
Keep up to date with the activity on your card
Activate, block and unblock your cards
Activate your new or replacement cards
Receive a PIN reminder
View your card’s PIN securely
Need help activating the card management app?
Frequently Asked Questions
For more on setting up and using your debit or charge card on your smartphone, visit
To view your card’s PIN, select the card in the app, followed by ‘Card PIN’ and enter the 3-digit security number on your card’s signature strip.
Yes. You can block your card, for example, if you believe it has been compromised or misplaced. To do this, select the card followed by ‘Card block’. If you find your card you can also unblock it and start using it again. If you block your card and wish to order a new one, please contact your banker to arrange this. Blocking your card does not block your account. If you suspect your account has been compromised, please contact your banker immediately.
Select the inactive card and then ‘Activate card’. You can also activate your card by contacting our 24-hour card help centre on 0345 601 1107.
No. Not all online purchases using your card will ask you for authentication. If authentication is required, you will be prompted on screen and a notification will appear on your smartphone asking you to authorise the purchase. You can also authenticate online card purchases by confirming a code sent to you by SMS text message.
Not from the Card app. You can use the Banking app to make a payment from your bank account. The payee must first be set up using online banking. The Banking app is available to download from the Apple and Google Play stores.
Notifications may be turned off on your smartphone. To turn them on, use the settings menu on your smartphone and allow notifications for the Card Transact app.
Card Transact is for managing your Hampden & Co cards and for authorising online purchases when using your card. Your Banking app is for managing your Hampden & Co accounts and allows you to view your transactions and statements, transfer money between accounts, and make payments from your account. Both apps are available from the Apple and Google Play stores.
For more information and to register for digital banking, contact your banker.