A message from Hampden & Co CEO, Graeme Hartop

Another eventful year has ended and as a new one begins, I would like to reflect on some of the developments at Hampden & Co over 2022.

Early in the year, we received a very positive response from our clients to our satisfaction survey. The results and feedback are helping us to understand how well we are performing from their perspective and to prioritise new services they would like us to develop. Our commitment to providing banking that is tailored to the needs of our clients and to delivering this with exceptional levels of service is unwavering. We recognise this is ever more important during these times of uncertainty and while many other banks are removing the human touch, closing branches and directing customers online or to call centres.

The Bank is adding new services in response to client needs. It was just over a year ago that we launched our retirement mortgage to support clients seeking to manage their inheritance tax liabilities or support the next generation. We launched a self-build mortgage to offer expertise to clients building their own homes and to support environmentally-friendly developments. We have teamed up with Hiscox Private Client to offer tailored insurance for high value items. And we are working with our technology consultants to plan and develop further enhancements to our digital services to complement the personal service our bankers provide.

We have continued to invest in building and strengthening our business and our teams, developing and promoting talent that is dedicated to delivering for our clients. In the survey they complete annually, our colleagues tell us that Hampden & Co is a great place to work, which helps us to attract experienced people.

As a result of our work this year, we have received welcome external recognition in the form of industry awards from independent experts.

To our clients, I would like to say thank you for placing your trust in Hampden & Co for your banking needs. To read more about the developments at Hampden & Co over the year, please download our client newsletter, ‘Hampden highlights’.

If there is anything we can do to help you, please contact one of our bankers directly. You can find out more about the team here.

Graeme Hartop
Chief Executive