Becoming a client

Already a client?

Getty Images 939018366

Contact your banker

Please contact your banker by phone or email using the details provided to you. Or find your banker’s details here.

You can use digital banking or our mobile banking app to send a message directly to your banker.

Call our 24-hour Cards Centre

To report a card as lost or stolen card, or if your card details or PIN have been compromised, please contact our Cards Centre immediately on:

+44 (0) 345 601 1107

You can also manage your cards from your mobile phone using our Card Transact app.

Call our offices


020 3841 9922
Third Floor
36 Dover Street
London W1S 4NH


0131 226 7300
9 Charlotte Square

Office hours are Monday to Friday, 9am to 5pm, excluding English bank holidays. Please note that calls may be recorded for training and monitoring purposes.